Reference

What You Agree To When You Use bdjill

Your access to bdjill and its services — including deposits via bKash, Nagad, and Rocket — is subject to these legal terms. Availability depends on your local law and eligible regions in Bangladesh.

Account EligibilityJurisdiction-Dependent AccessData & Privacy RightsWallet Terms ApplyPolicy Updates
bdjill What You Agree To When You Use bdjill
CONTACT LEGAL SUPPORT

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team can help clarify your position and escalate where needed.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help on legal queries, account holds, or wallet transaction disputes.

Email Support

Send detailed legal or account questions to our support address. Include your registered account ID and the relevant transaction reference for faster handling.

Account Help Centre

Our help centre covers account eligibility, wallet linking, and policy questions with step-by-step answers for common legal and access issues.

DATA AND SECURITY

How We Handle Your Data and Account Security

We take the security of your account and personal data seriously. Your information is used only to operate your account, process wallet transactions, and meet our compliance obligations. We do not sell your data to third parties.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a summary of data we hold by contacting support with your account ID.

Cookie Use

Our platform uses cookies to maintain your session, remember your wallet preference between bKash, Nagad, and Rocket, and analyse platform performance. You can manage cookie settings in your browser.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. Never share your OTP with anyone, including support staff.

Data Change Requests

To update, correct, or request deletion of your personal data, contact support from your registered email. We will respond within the timeframe required by applicable law.

Legal and Policy Questions Answered

Access depends on your local law and eligible region. You are responsible for confirming that using the platform is lawful where you are located before opening an account or making a deposit.

We may suspend or permanently close accounts that breach these terms, including accounts used from ineligible regions or involved in fraudulent wallet transactions via bKash, Nagad, or Rocket.

Contact support from your registered email with your account ID and a data access request. We will process it within the timeframe required under applicable law in your jurisdiction.

Yes. When you transact through those wallets, their own terms and conditions apply independently of ours. Review each provider's terms before linking your wallet to your bdjill account.

You can submit a deletion request through support. Note that we are required to retain certain transaction records for legal and compliance purposes even after an account is closed.

We will notify you via your registered account contact when material changes are made. Continuing to use the platform after that notice means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.